At Voloras, we strive to make your travel planning smooth and stress-free. However, we understand that plans may change. This policy outlines how to modify or cancel your bookings and explains refund eligibility, fees, and rescheduling options.
1. General Cancellation Terms
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All cancellations are subject to the airline’s policies for the ticket you purchased.
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Voloras acts as an intermediary and does not control airline-specific rules.
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Airlines may charge cancellation or change fees, which will be deducted from any eligible refund.
2. Requesting a Cancellation
To cancel a booking, contact Voloras customer support:
📧 Email: help@voloras.com
📞 Phone: +1 888-889-0287
When submitting your request, include:
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Booking reference number
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Full name of passenger(s)
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Reason for cancellation
All requests must be submitted before the scheduled flight departure according to the airline’s policy.
3. Refund Eligibility
Refunds depend on the ticket type and the airline’s rules:
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Non-refundable tickets: Usually not eligible for refunds, but may qualify for travel credit at the airline’s discretion.
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Refundable tickets: Processed according to the airline’s timeline, typically within 7–30 business days.
4. Fees and Charges
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Voloras may apply a service fee for processing cancellation requests.
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Any airline-imposed fees will be deducted from the total refund.
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The total refund = original ticket price minus airline and service fees.
5. Changes and Rescheduling
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Rescheduling may be possible depending on airline availability and applicable change fees.
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Contact our support team for assistance with rescheduling.
6. No-Show Policy
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Failing to cancel before departure results in a no-show status.
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No-shows are generally not eligible for refunds or credits, unless specified by the airline.
7. Travel Insurance
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We strongly recommend purchasing travel insurance to cover unexpected changes.
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Insurance may cover cancellation fees or provide additional support during emergencies.
8. Airline-Specific Policies
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Each airline maintains its own cancellation, refund, and itinerary change rules.
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Voloras is not responsible for airline decisions regarding refunds or credits.
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We encourage reviewing airline policies when booking.
9. Contact Information
For assistance with cancellations, changes, or other inquiries, contact Voloras:
📧 Email: help@voloras.com
📞 Phone: +1 888-889-0287
Our Commitment
At Voloras, we are committed to providing clear, flexible, and reliable travel support. We appreciate your understanding and are here to assist you every step of the way.