At Voloras, we aim to make your travel planning smooth and stress-free. However, we understand that plans can change. Please review our cancellation policy to understand the rules for modifying or canceling your bookings.
1. General Cancellation Terms
All cancellations are subject to the policies of the airline you booked with.
Voloras acts as an intermediary and does not control airline-specific cancellation or refund rules. Airlines may charge cancellation fees, which will be deducted from any eligible refund.
2. Requesting a Cancellation
To cancel your booking, please contact Voloras customer support:
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Email: help@voloras.com
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Phone: +1-512-555-0298
Include your booking reference, full name, and reason for cancellation. All requests must be submitted before the flight’s scheduled departure according to the airline’s policy.
3. Refund Eligibility
Refunds depend on the type of ticket purchased and the airline’s rules:
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Non-refundable tickets: Usually not eligible for refunds, but may qualify for travel credit at the airline’s discretion.
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Refundable tickets: Processed according to the airline’s timeline, typically within 7–30 business days.
4. Fees and Charges
Voloras may charge a service fee for processing cancellation requests, in addition to any airline fees.
The total refund will equal the original ticket price minus applicable airline and service fees.
5. Changes and Rescheduling
If you wish to reschedule instead of canceling, this may be possible depending on airline availability and change fees.
Contact our support team for assistance with rescheduling.
6. No-Show Policy
Failing to cancel before departure will result in a “no-show” status.
No-shows are generally not eligible for refunds or credits unless specified by the airline.
7. Travel Insurance
We strongly recommend purchasing travel insurance to protect against unexpected changes. Insurance may cover cancellation fees or provide additional support during emergencies.
8. Airline-Specific Policies
Each airline maintains its own rules regarding cancellations, refunds, and itinerary changes.
Voloras is not responsible for decisions made by airlines regarding refunds or credits. We encourage you to review airline policies when booking.
9. Contact Information
For assistance with cancellations or other inquiries, reach out to Voloras:
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Email: help@voloras.com
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Phone: +1-512-555-0298
Thank you for choosing Voloras. We appreciate your understanding and are here to support all your travel needs.